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HomeDog SuppliesDoors, Gates & BarriersDoorsPetSafe Ultimate Pet Door, Small |
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| Customer Reviews: | | Average Customer Review: ( 1 customer reviews )
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Most Helpful Customer Reviews
4 of 4 found the following review helpful:
Terrible installation engineering, avoid this door! Jul 24, 2007
By Kevin L. Statema
Where to start with this thing...
I wished to install a door for my two cats, leading from the kitchen to the basement. I purchased this pet door and followed the directions to the letter.
Major problems with installation:
1. The screw holes in the flange are FAR too close to the cutout entry. The flange screw holes are about 1/2 inch from the edge of the template cutout, and I cut conservatively. The instructions even advise, laughably "if when drilling these holes you break through the side of the template cutout, this is OK." For anyone who's actually used a drill before - no, it's not. As soon as you break through the edge of the cutout, your drill bit can no longer find purchase, and you won't get a clean, straight hole. Solution: they need to bring the flanges out another 3/4 inch at least. There was absolutely no reason to put the holes this close to the edge.
2. Nylon screws. Extra long, fine thread, nylon screws. Rather than put 2 sets of real hardware in the box, (for the 2 door widths 99.9% of customers will encounter) they put plastic screws in there so you could cut the backside at appropriate length. Due to the fine threading, you'll want to use your cordless drill for this.... but even with my dewalt on a friction setting of 1, the first screw snapped about halfway in, due to some tiny flaw in the supplied "nut." I managed to get 4 of the 6 in place, the other two snapped, one even with just a hand driver and very minimal torque.
Major problem with the door itself:
The plastic outer "flap" on the pet door I received was curved severely inward, possibly warping of the plastic. I'm using this with medium size cats, but for even my athletic smaller cat, the width is reduced severely when going out the door - she has to really squeeze through. I removed the flap entirely, it's a piece of garbage. I'll fabricate my own.
Avoid this door unless you enjoy struggling with poor product engineering/testing, and want the finished product to be barely "good enough" to be functional.
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