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| Customer Reviews: | | Average Customer Review: ( 43 customer reviews )
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Most Helpful Customer Reviews
24 of 25 found the following review helpful:
 pain in the cat flap Sep 26, 2007
By J. Mcdonald
"logers"
For the money you pay, you get two pieces of plastic door molding, a thin plastic door, and 2 plastic strips...oh and a fun hour or two of trying to do with 2 hands what you should have 6 for. There goes 1 star.
The instructions are actually wrong, which will cause you an extra hour of frustration. That's another star. The plastic strips are what line the hole that you just cut in your door. Most interior doors are hollow, and made of a pressed paperboard, basically stiff cardboard. So the plastic strips line the hollow middle of the door. The instructions tell you to cut the strips to the thickness of the door. However, the plastic inserts that they go into have a thickness of their own which go into the door by about 1/8 inch each.
You won't find this out until you perform the juggling act of putting one side door on, balancing the plastic insert in the side, putting the plastic strips into the insert, then putting the other side's insert and door in place, then finally trying to thread the screw into the loose nut that recesses into the hole. Once you get all 4 screws tight, only then will you realize that not only is there a 1/8" gap on each side of the door, but the door itself won't open because the plastic is bowed. There goes another star!
Once you have it cut *just* perfect (if you cut it a hair too short then it won't fit inside the inserts and the whole door will be useless), and tightened just right (rather like tuning a piano), then the door will swing open and shut without getting pinched. Then you can worry about the mundane things like how to fill the decorative recesses in the door that the cat-door isn't flush to.
The bottom line is that this should be 1/3 of the price for what you get...and don't get. It's cheap construction with too little thought having gone into the assembly, and it looks like a cheap white cat door screwed into the door when you're all done.
13 of 14 found the following review helpful:
poor quality Feb 02, 2006
By Travis
"Travis"
a couple mos ago, we bought this cat door as an answer to the problem of our cats bringing in critters. it is a four way locking door and our intention was, as we live in the country and have coyotes, owls, wild dogs etc., to lock the door so the cats could come in and be locked from going back out at night and to keep them out during the day and to prevent them from bringing mice and various other snacks in.
the door worked well for a little while, however they quickly learned to press on the plastic door hard enough to pop the hinges off and we would come home and find bloody mouse bits on our floor. i tried the secure the hinges more, but the other night one of them pressed hard enough to actually break the door right in half.
this door should be strong enough to prevent this, knowing that cats are going to try to force their way in. not to mention it has a poor insulating value, and is drafty and blows open alot
overall i was very unhappy with this door. unless if you live in the city, prefer the non locking door, live in a warm climate or have wimpy cats i would not recommend this product.
7 of 8 found the following review helpful:
 Not a good product - start to finish Mar 28, 2008
By Sheldon Zimmerman
This was extremely difficult to install and our dog is constantly locking the cats wherever they happen to be at the time. The magnet broke off the bottom of the door, and two of the four plugs used to cover the screw holes are gone. I have had this door for 6 months and am looking for a replacement already (after some procrastination). I will be replacing this item unless I simply cannot find a different door that fits this one's hole or a slightly larger door hole.
2 of 2 found the following review helpful:
unbelievable!!!!!!!!!!!! Mar 16, 2012
By Wespaul
This is the worst design I think I might have ever seen in my entire life. Impossible to install. I have a been a finnish carpenter for 20 years and have installed kitchens with $200,000.00 cabinets. I build acoustic guitars in my spare time.
I dont know who they think is supposed to be able to install this thing. booooooooo. booooooooooo. booooooooo. shame on you cat door designer you suck! go back to school.
2 of 2 found the following review helpful:
Ridiculous Assembly, Shoddy Fit Aug 08, 2011
By M. Jarrett
There's not a single piece that fits well in the entire construction. It took two people, an hour, and a lot of duct tape just to get this into the door.
You're expected to cut down the 'tunnel' plastic (in two poorly-fitting pieces) to the width of your door, however this destroys the lip that catches in the plastic adapter pieces, meaning it won't hold nicely without tape. The adapter pieces don't catch on the door pieces at all, and pop right off without constant pressure. Once you've got it sufficiently secured with duct tape to actually put the bolts through, there is no room even with needle-nose pliers, to hold the nuts in place while tightening... which I suppose is a blessing because if you overtighten it, it'll compress the tunnel and prevent the door from opening.
... and the last figure in the instructions shows you taking a hacksaw to the overlength bolts to make it flush. No joke.
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